PRIVACY POLICY
Your privacy matters to us. This statement explains what information we collect, how we use it, and the choices you have.
Privacy Policy
Last Updated: October 2025
Section 1 – Introduction
The Pawn Shop (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make an inquiry, or interact with our online and in-store services.
By using our website or submitting your information, you agree to the terms of this Privacy Policy.
Section 2 – Consent
We may collect the following types of personal information:
Contact Information: Name, email address, phone number, and mailing address.
Transaction Information: Details about items you buy, sell, or pawn with us.
Account Information: Information you provide when creating an account or submitting a quote request.
Communications: Messages or details provided through forms, emails, or phone calls.
Device & Usage Data: Browser type, IP address, and browsing activity on our website.
Marketing Preferences: Your consent to receive texts or emails about promotions or updates.
Section 3 – How We Use Your Information
We use your information to:
Respond to inquiries and provide customer support.
Process transactions, appraisals, or online purchases.
Send promotional offers or updates (only if you opt in).
Improve our website, products, and customer experience.
Comply with applicable laws and prevent fraud.
You may opt out of promotional communications at any time.
Section 4 – Phone Number Collection and Text Messaging
If you provide your phone number through our website or in-store, you may receive SMS messages related to your inquiries, quotes, or special offers.
You can unsubscribe anytime by replying STOP. Standard message and data rates may apply.
Section 5 - Online Store and Third-Party Integration
Our online shop is hosted and operated by Bravo Store Systems, LLC.
When you browse, purchase, or interact through our online store, your activity is also subject to Bravo’s own privacy practices.
You may review Bravo’s full Privacy Policy at https://shop.thepawnshopinc.com/Home/PrivacyPolicy.
Section 6 - Data Protection
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Section 7 - Sharing of Information
We do not sell, rent, or trade your personal information.
We may share data only with:
Service providers assisting with website or communication systems.
Legal authorities, if required to comply with applicable laws.
Section 8 - Cookies and Tracking
Our website may use cookies and analytics tools to improve performance and user experience.
You can disable cookies in your browser settings if you prefer not to share usage data.
Section 9 - Your Rights
You have the right to:
Access and request a copy of your personal data.
Request correction or deletion of your information.
Withdraw consent for marketing communications at any time.
To exercise these rights, please contact us at the details below.
Section 10 – Updates to This Policy
We may update this Privacy Policy periodically. The most recent version will always be available on our website with the updated “Last Revised” date at the top of the page.
Section 11 – Contact Information
For questions or concerns about this Privacy Policy or to request changes to your personal information, contact:
Privacy Compliance Officer
📧 [email protected]
📍 The Pawn Shop
602 9th Street SE, Roanoke, VA 24013, USA
Section 12 – Store Locations
We Respect Your Privacy
Have questions about how your data is used? We’re happy to help.
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